Airconsole XL not charging or not operating when it is not connected to external power is an indication of a faulty hardware unit. During shipping some units with our last batch of XL units we have seen the failure rate around 3% of the battery connection to the motherboard. This is unacceptably high for us - if you have an XL unit that will not operate unless it is connected to external USB power please return it to us at:
Unit 403 Ironbank
150 Karangahape Road
Level 3, 32 Market Place
10 Oxford Street
Please include your return address and if known your original order number.
We will immediately send you a new tested XL unit at no charge.