Airconsole XL not charging or not operating when it is not connected to external power is an indication of a faulty hardware unit. During shipping some units with our last batch of XL units we have seen the failure rate around 3% of the battery connection to the motherboard. This is unacceptably high for us - if you have an XL unit that will not operate unless it is connected to external USB power please return it to us at:
Level 3, 32 Market Place
11 Oxford Street
Please include your return address and if known your original order number.
We will immediately send you a new tested XL unit at no charge.